- 1) INDECOOK is running by the trade name Cooking Culture India Pvt. Ltd.. There will also be Delivery of
food to customers who desire to avail of the service.
- 2) INDECOOK is specially designed for customers who place orders through INDECOOK on the
INDECOOK Mobile Application/ INDECOOK Website “http://indecook.com/”/ INDECOOK Phone
Number (“INDECOOK Number”) at INDECOOK Outlets located any where in India operated by Culture
India Pvt. Ltd. and its franchisee.
- 3) It shall be the responsibility of the customer to ensure that delivery instructions are clear and concise.
- 4) The acceptance of order shall be at the entire discretion of INDECOOK and/Franchisee.
- 5) It is clarified that INDECOOK is not available at all Outlets of INDECOOK. Please check with the
INDECOOK Mobile App or Website to confirm whether INDECOOK is available in your area. Delivery
area of each outlet is limited and decided at the discretion of the Franchisee / Owner of the outlet.
- 6) INDECOOK reserves the right, in its sole discretion, without limitations, conditions and/or
qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or
to refuse any service to any customer for any reason attributable to the unavailability of the items
ordered, or other circumstances and conditions beyond the control of INDECOOK’s which would render
impossible or delay the fulfillment of its obligations.
- 7) INDECOOK reserves the right to refuse or to accept or to cancel any order from any customer beyond
the delivery area or otherwise.
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8) Delivery orders are subject to:
a) Customer addresses falling in the delivery area (area within which INDECOOK is available) of the
nearest Outlet. The delivery area is defined from time to time by INDECOOK at its discretion and is
subject to change.
b) The delivery address being mapped to the nearest Outlet that delivers in customer area.
Availability of Indecook products.
c) In case the delivery locality is not listed in the Outlet map, delivery orders cannot be placed.
- 9) Once the order has been placed it cannot be changed or cancelled by the customers for any reason.
- 12) INDECOOK shall use its best efforts to meet the scheduled delivery time conveyed by the
INDECOOK APP/Website/ Call Center on the phone to the customer, however, it does not guarantee
these delivery timelines in every case. INDECOOK shall not have any liability to customer if the
customer’s order fails to meet in whole or in part such scheduled delivery time.
- 13) It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is
available at the delivery address and he/she must pay in full for the order placed through INDECOOK. If
customer or appropriate person fails to be present for INDECOOK, INDECOOK/ Franchisee is entitled to
charge the customer in full the amount of order and the cost of delivery.
- 14) Upon delivery, customer shall pay in cash all fees and charges (including delivery charges, if any,
mentioned above) incurred in connection with the order, including any and all applicable taxes, at the
rate in effect when the charges were incurred.
- 15) INDECOOK reserves the right to reject the Delivery order or to cancel the same once it is accepted:
a) In case INDECOOK is unable to contact the customer due to any reason whatsoever on the mobile /
landline number of the customer as provided by the customer at the time of placing the order;
b) In case of non receipt of payment in full or in part in any previous order;
c) In case of abuse to any employee/ representative /riders of INDECOOK in any previous incident;
d) If there is a trend of order cancellations;
e) If there is a trend of frequent complaints and consequent replacements;
f) If customer has provided wrong, inaccurate, incomplete or incorrect address;
g) If customer’s address is not falling in defined delivery area of the nearest or any other Outlet or
beyond the delivery area of INDECOOK;
h) In view of difficult operating conditions for INDECOOK like heavy traffic or bad weather condition or
New ’Year’s eve, during Local festival, Christmas and Navratri, political rallies, Public Holidays,
Governmentt Holidays etc.
i) In any other event at the sole discretion of INDECOOK, without the need to assign any reason or
explanation.
- 16) Menu and prices are subject to change without notice. Prices of products at the outlet and
INDECOOK, or any aggregator which is promoting our products for sale, may differ for some or all
products, at the sole discretion of INDECOOK.
- 17) INDECOOK may change the terms of, or add new terms to, these Terms and Conditions at any time,
with or without cause, and without giving notice.
- 18) In case of any dispute with respect to INDECOOK, the decision of INDECOOK shall be final and
binding on all concerned. Disputes, if any, are subject to the jurisdiction of the competent court/s at
Mumbai only.
- 19) INDECOOK reserves the right to call customers, on their registered phone number or the number
from which the order has been received, in case of order placed over the phone, to confirm orders,
before delivering orders. INDECOOK solicits the feedback of customers on the services provided and
hence reserves the right to call Customers on their registered number for feedback, which will be used
to improve in processes. INDECOOK reserves the right to call customers on their registered number in
the INDECOOK system or on the phone number from which a customer may have called to place any
complaint or / and feedback , to confirm the situation or / and status of the situation or / and feedback.
- 20) Our Food Products / Products are made with ingredients that may lose their desired flavor and
/texture if not consumed within a certain period of time. Please: Consume Immediately after accepting
the delivery. In case you wish to refrigerate, please wait for the products to cool down to room
temperature before placing in the refrigerator. When you take the products out of the refrigerator and
if you wish to heat in the microwave, please heat in microwave, without any wrapper or packaging
material whatsoever and consume immediately. Do not put it back in the refrigerator. In case you do
not refrigerate the products, please take care not to expose it to sunlight or external heat. We do not
guarantee optimum taste in case you mix the Goli products with some other food products.
- 21) INDECOOK reserves the right to record any/all incoming calls on all the contact numbers, that any
person may deem, to contact INDECOOK or it’s employees through. The said calls will be used for
training and Quality improvement purpose.
- 22) The timings of INDECOOK in general is 11 am to 21:45 pm. INDECOOK , however, reserves the right,
in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior
notification, to limit, change, modify the timings 0f operations. INDECOOK also reserves the right , in its
sole discretion, without limitations, conditions and/or qualifications, and without need of prior
notification, to stop delivery services or outlet operations , at any given time.
- 23) INDECOOKL does not guarantee that the Call centre/ Website/ App will be active at all given times,
as INDECOOKL is dependent on third party services for the same.
- 24) It is clarified that, by placing an order/s through INDECOOK Mobile App/ Website/Number, a
customer unconditionally and fully accepts all above terms and conditions of INDECOOK.
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